To Publish your comments mail to FUVaio@gmail.com
Sony VAIO laptops have had a critical design failure from around 1998 onwards. From our observations the flaw has been many folds, and response from Sony has been dismal to say the least.
I myself bought a Sony VIAO in 1999 and in 6 months it lost its total power capabilities. When I contacted Sony their minimum 'seeing' charge was $275 plus shipment. In a few cases where they did provide a solution it was the replacement of the whole mother board - a charge of $900 plus depending on what model of VAIO you have.
SONY Vaio's has an inherent defect that warants this class action:
1. Sony design integrated the power unit into the motherboard.
This is an inherent design flaw that requires the replacement of the whole
motherboard if the power unit malfunctions.
Almost every other laptop manufacturer has a modular approach to the pwoer unit.
So if your power unit malfunctions you only have to replace the power unit.
Common Sense one would presume - is getting most uncommon at Sony.
2. The Sony Vaio power unit has a design flaw as it malfunctions.
This is evident from the large number of VAIO's that came in for this one single
purpose, this was stated by a Fry's serviceperson in 1999 when inquired if they
saw many Vaio's come in for repair.
3. Sony has known this for a long time and has taken no action.
It cannot be possible with all these complaints for the VAIO power units that
Sony did not realize that their whole design was flawed. I have personally
written to Sony, and have received no reply whatsowever.
4. Include an email of Senior Sony directors both for US and Japan.
If you have some please attach on this blog, so we can all mutully send this
complaint directly so they cannot refute it.
5. My original aim was to replace my Laptop.
I bought my laptop for $1700 for my son, and have regretted it ever since. It is
too expensive to firstly give me problems, and secondly to not be listened for.
In my opinion prime prices must demand prime service. I bought the unit new at
Fry's in Oregon while on a client project there. The unit gave me problems after
13 months and Fry's gives gaurantees for ony 30 days, and Sony only 12 months.
7. I have now banned Sony from my House.
I used to be a Sony fan. I had Sony TV, VCR, Sound System, Speakers, Cam corder,
Now, and my son supports me in this. I am still stuck with a Sony TV, but I
replaced my VCR with Panasonic, my Sound System with other makes and recently
when I bought my Minim Digital Camera I bought a Canon and found a much higher
customer satisfaction after a global web survey, especially in the service
sector - does not surprise me.
8. If we all stop buying SONY products maybe they will listen to their customers
Sony was a customer driven company and I remember this clearly. If I took a Sony
product to any dealer they would change, look into the problem, service, it
almost free if it was evident the damage was not due to my neglegence.
Infact when I was posted to Saudi Arabia, for a short stint, Sony would even send
their service technicians to the house, and service free of cost if the fault was
in their component.
For me this created a strong loyalty and commitment.
We must all join hands, for according to the new CAFA (Class Action Fairness Act) of 2005 we shall need 100 persons to participate in this for it to be deemed as a class action suit.
I have been rather lazy about this but with my recent discovery of Blogs, I am rejuvinated to this effort of collecting Sony VIAO disfunctional data.
If you know any friend, or even foe, who has, or has had a problem with their SONY Vaio, please lead them to this site for entering their comments and data.
The following is the list of people who I have already received from:
My Original Complaint to Sony (I have still to receive response)
Site complaint registered: http://www.ita.sel.sony.com/support/pc/email.html:
COMPLAINT AND INFORMATION NEEDED
I BOUGHT A SONY VIAO FOR $1800, FROM FRY'S, AND AFTER 11 MONTHS THE LAPTOP BEGAN TO GIVE TROUBLE. THIS LAPTOP ALWAYS STAYED ON MY DESK AND HAS NEVER MOVED OR TRAVELED LIKE MY OTHER LAPTOPS. THIS IS MY PERSONAL LAPTOP.
I HAVE RECOMMENDED VIAO TO QUITE A FEW FRIENDS.
I RECENTLY HAD SOME STARTUP PROBLEMS, AS THE MACHINE WENT DEAD, UPON TAKING IT TO FRYS FOR THE SOFTWARE PROBLEM I WAS DOWN $85.00 AND TOLD TO REINSTALL THE SOFTWARE WHICH I DID.
DURING THEIR CHECKUP I HAD MY POWER CONNECTOR DAMAGED, OR SO I THOUGHT FOR EVEN THOUGH THE POWER CHORD WAS IN THE 10 MINUTE POWER WARNINGS WOULD BEGIN TO FLASH. I MANAGED FOR A DAY OR TWO BY PLACING THE POWER CHORD TO THE RIGHT AND EVEN THEN IT WOULD GO DEAD ON ME.
THUS I TOOK IT BACK IN 15 DAYS TO FRYS, ONLY TO BE TOLD THAT THEY WOULD CHARGE AN ADDITIONAL $185 TO JUST SEE THE PROBLEM, AND THEN CHARGE ON TOP OF THAT.
I DECLINED AND WAS CATAGORICALLY TOLD, AND LATER FOUND OUT, THAT SONY HAS A DEFECTIVE POWER BOARD THAT SITS ON THE MOTHER BOARD.
THIS IS A MANUFACTURING DEFECT FOR THE REPAIR PERSON AT FRYS SAID THIS WAS THE THIRD SONY LAPTOP TO COME IN WITH A DEFECTIVE POWER COMPONENT LIKE MINE IN THE LAST ONE WEEK ALONE.
I SEE THIS AS A MANUFACTURING DEFECT AND LOOK TOWARDS SONY FOR EITHER REPLACING THIS LAPTOP/ OT THE MOTHERBOARD WITH A RECTIFIED ONE, OR SENDING ME A LIST OF ALL THE SONY LAPTOPS THAT HAVE COME IN WITH DEFECTIVE POWER CHORDS/CONNECTORS.
PLEASE EMAIL ME AT HARIGULERIA@HOTMAIL.COM
i SHALL LOOK FORWARD TO HEARING FROM YOUR SIDE IN THE NEXT 7 TO 15 DAYS AS I HAVE TO CONTINUE TO WORK ON MY LAPTOP. I LOOK FORWARD TO SONY BEING CUSTOMER CENTRIC AND PROVIDING A SOLUTION TO THIS PROBLEM .